Terms & Conditions
Welcome to Femi9. By accessing or using the Femi9 website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our website.
1. About Femi9
At Femi9, we believe that every woman deserves quality products that care for her comfort, health, and everyday well-being.
We understand that personal hygiene is an important part of a woman’s daily life. That’s why we are committed to bringing you quality sanitary and personal hygiene products designed with care and comfort in mind.
Our focus is simple — quality you can trust, comfort you can feel, and care that puts women first.
Because your health matters. Your comfort matters. And you deserve the best care every day.
2. Acceptance of Terms
By visiting, browsing, registering on, or purchasing products from our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
We kindly encourage you to review these Terms before using our website. By continuing to use our website, you acknowledge and agree to these Terms.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date. However:
- Product colors and appearance may vary slightly depending on your device or screen.
- Product availability may change without prior notice.
- Minor packaging or design changes may occur from time to time.
- Product usage should always follow the instructions provided on the product packaging.
4. Pricing
All product prices displayed on the website are in Indian Rupees (INR).
Prices may be changed or updated at any time without prior notice. Any applicable taxes, shipping charges, or other charges will be displayed during checkout, wherever applicable.
We reserve the right to correct pricing or listing errors. If an order has been placed at an incorrect price due to a technical or system error, we may contact the customer before processing the order.
5. Orders
When you place an order through our website:
- You agree to provide accurate and complete information.
- Order confirmation does not necessarily mean that the order has been accepted for dispatch.
- We reserve the right to cancel or decline an order in cases such as product unavailability, pricing errors, suspected fraudulent activity, or incorrect customer information.
- If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.
6. Payment
Payments may be made using the payment methods displayed at checkout.
Customers are responsible for providing accurate payment and billing information. Payment processing may be handled by third-party payment service providers, and their applicable terms may also apply.
7. Shipping & Delivery
We aim to dispatch and deliver all orders within 5–7 business days from the date of order confirmation.
Delivery times may vary depending on the delivery location, courier availability, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our reasonable control.
Customers are requested to provide a correct and complete delivery address and contact details to ensure smooth and timely delivery.
8. Cancellation, Return & Refund
Due to the personal hygiene nature of sanitary products, opened, used, damaged, or tampered products may not be eligible for return or exchange, except where required under applicable law or where the product is defective, damaged during delivery, incorrect, or otherwise does not conform to the order.
For eligible return/refund requests:
- Customers should contact us within 7 days of receiving the order.
- The product may need to be unused and in its original packaging.
- Proof of purchase/order details may be required.
- Refunds, where approved, will be processed through the applicable payment method within a reasonable period.
The exact return and refund conditions applicable to each product will be communicated on the website/order page.
9. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at support@femi9.in with your order number and relevant details, preferably along with photographs of the package/product.
We will review the complaint and, where applicable, provide a replacement, refund, or other appropriate resolution in accordance with applicable law and our return policy.
10. Hygiene & Product Usage
Femi9 sanitary products are intended for personal hygiene use. Customers should:
- Follow the usage instructions provided on the product packaging.
- Store products in a clean and dry place.
- Stop using the product if irritation or discomfort occurs and seek appropriate medical advice where necessary.
Femi9 does not provide medical diagnosis or treatment through this website.
11. Website Use
You agree not to:
- Use the website for any unlawful purpose.
- Attempt to gain unauthorized access to the website or its systems.
- Introduce viruses, malware, or other harmful material.
- Copy, reproduce, modify, or distribute website content without permission.
- Use the website in a way that may damage, disrupt, or interfere with its operation.
12. Intellectual Property
All content available on the Femi9 website, including logos, brand names, product images, text, graphics, designs, and other materials, is owned by or licensed to Femi9 unless otherwise stated.
Unauthorized copying, reproduction, modification, or commercial use is prohibited.
13. Promotions & Offers
Femi9 may offer promotional discounts, coupons, special offers, or campaigns from time to time.
Each promotion may have its own eligibility criteria, validity period, usage limits, and terms. Promotional offers cannot be combined unless expressly stated otherwise.
14. Privacy
We may collect and process customer information required to process orders, provide customer support, improve our services, and fulfil other lawful purposes.
For details about how personal data is handled, please refer to our Privacy Policy.
15. Third-Party Services
Our website may use third-party services such as payment gateways, logistics providers, analytics services, or other service providers.
Your use of such services may also be subject to the terms and privacy policies of the respective third parties.
16. Limitation of Liability
To the extent permitted by applicable law, Femi9 will not be responsible for losses arising from events beyond our reasonable control, including delivery delays caused by third-party logistics providers, natural events, technical failures, or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
17. Changes to These Terms
Femi9 may update these Terms & Conditions from time to time to reflect changes in our products, services, website, or applicable legal requirements.
The updated version will be published on this page with the revised “Last Updated” date.
18. Governing Law
These Terms & Conditions shall be governed by the laws applicable in India.
Any disputes shall be subject to the jurisdiction of the competent courts/authorities having jurisdiction over Erode, Tamil Nadu, subject to applicable consumer protection laws.
19. Grievance / Customer Support
For questions, complaints, returns, refunds, or other concerns, please contact:
Femi9 Customer Support
Email: support@femi9.in
Phone: +91 95007 16499
Address: 222/1, Pavizham Nagar, Thindal, Erode, Tamil Nadu 638012, India
Customer Support Hours: Mon–Sat, 9:30 AM – 6:30 PM
We will make reasonable efforts to acknowledge and resolve customer complaints within the applicable time period.
20. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
Femi9
Email: support@femi9.in
Phone: +91 95007 16499
Address: 222/1, Pavizham Nagar, Thindal, Erode, Tamil Nadu 638012, India
By using the Femi9 website, you acknowledge that you have read and agreed to these Terms & Conditions.