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Frequently Asked Questions

My Account

Getting started is simple! 🟡
Click the ‘Log In’ icon at the top right of the page. Then tap ‘Register’ and enter your details to join the Femi9 family.

Already signed up?
Just log in with your WhatsApp number — quick and password-free!
Prefer a faster way? You can also sign in with your Google account in just one click. 🚀

Unlock exclusive perks the moment you register! 💛

₹99 Welcome Bonus
Get ₹99 in your Femi9 wallet — split across your next 4 orders. That’s 25% off each time you shop!

📦 Track Orders in Real Time
From dispatch to doorstep, stay updated on every step of your delivery.

🛍️ Wishlist Your Favourites
Save your preferred products and manage quantities easily for next time.

🔔 Never Miss an Offer
Turn on notifications to get first access to deals, discounts, and new launches.

Most of your account details cannot be edited after registration, so please double-check everything while signing up.

However, you can update your birthday and anniversary date once after creating your account.

Order & Shipping

Placing your first Femi9 order is quick and easy! 🛍️

  1. Head to the ‘Shop’ section to explore our quality products.

  2. Browse through the collection and add your favourites to the cart.

  3. Once you're ready, proceed to checkout.

  4. Enter your delivery address carefully to ensure smooth delivery.

  5. Review the price details shown on the screen.

  6. If you have a coupon code or Femi9 wallet balance, apply it for extra savings.

  7. Finally, click ‘Place Order’ to complete your purchase.

Yes, free shipping is available on orders valued above ₹999. Shipping charges may vary based on your delivery location on below ₹999.

Tracking your order is easy and convenient 📦✨

  • Go to the ‘Profile’ section on the Home page.

  • Tap on ‘Orders’ to view your recent purchases and tracking updates (available only after you place an order).

  • Track your order in real-time — from dispatch to doorstep.

  • You’ll also receive WhatsApp updates so you’re always in the loop!

We apologize for the inconvenience. But, We are not providing COD, we currently accepting prepaid orders only

Once an order is placed, the delivery address and phone number cannot be modified directly.

However, if any changes are needed, please email us at support@femi9.in before 4:30 PM on the same day.
Our team will do their best to help you — as long as the request is made before your order is dispatched.

We strongly recommend reviewing your order details carefully before confirming your purchase.

There’s no need to worry. Cause, we haven’t encountered this issue so far. However, if you do experience it, please contact us immediately at support@femi9.in. Our team will assist you promptly

🕓 Orders placed before 4:30 PM are dispatched on the same working day.
📦 Orders placed after 4:30 PM will be processed and shipped on the next working day.

🚚 Estimated Delivery Time:

  • Within Tamil Nadu: 3–5 working days

  • Outside Tamil Nadu: 5–7 working days

We work to get your Femi9 order to you as quickly and smoothly as possible! 💛

Once your order is placed, a confirmation message will be sent to your WhatsApp. You will also be able to track the status of your delivery

Returns & Cancellation

If your order arrives damaged or different from what you ordered, it can only be replaced, not refunded. For assistance, please contact us at support@femi9.in, our team will guide you through the process step by step.

Unfortunately, orders cannot be cancelled once they have been dispatched. However, if you contact us at support@femi9.in before dispatch and prior to 4:30 PM on the same day, our team will assist you with the cancellation process. Once cancelled, the refund will be returned within 5–7 business days

Reward Programme

Femi9 referral program is a rewarding opportunity that allows you to earn by simply sharing your unique referral code. As a Femi9 customer, you can accumulate wallet credits and use them to shop, just by referring others to the platform. Isn't that a great advantage!

  • Find your unique referral code on your profile page.
  • Share it as a link with friends and family, it's quick and easy!
  • When they sign up and make any purchase, you earn rewards.
  • You can get 5% on their total purchase value and it will added to your Femi9 wallet.
  • You can use the full amount on your next order, no limits, just savings!

For example,

  • Meet Ananya, a valued customer of Femi9. Upon completing her registration, she received her unique referral code.
  • She shared this referral code with her friends.
  • One of her friends, Nivetha, used the link to register on Femi9.
  • From that point on, every time Nivetha makes a purchase on Femi9, 5% of her total purchase value is automatically credited to Ananya’s Femi9 wallet.
  • Ananya can then use this wallet balance to shop Femi9 products with ease, enjoying seamless savings on her orders.

About Product

  • Femi9 napkins are made without any chemicals to ensure a 100% itch-free and irritation-free menstrual experience. 
  • Femi9 napkins are designed to address all the shortcomings of low-quality napkins available in the market. 
  • Unlike ordinary napkins, Femi9 sanitary napkins are 9 layers of ultra-soft cotton layers, plus wider back and side-leak guards, handle heavy flow securely.
  • Femi9 pads has breathable pores that offers excellent air ventilation, so comfortable you'll forget you're wearing one. Every girls dream come true!

To take care of our mind and body needs a little something extra in the way of Technology. To make sure about it, we have

  • Anion -Its antibacterial properties help to eliminate bacteria present in menstrual blood. Additionally, it helps to boost immunity and prevent excessive odor during menstruation.
  • Far Infra-Red (Far-IR) -Restores energy loss during menstruation and regulates blood circulation. 
  • Magnetic -Helps reduce fatigue during menstruation and helps boost estrogen levels.
  • Nano Silver -Used in sanitary napkins due to its antifungal and antiseptic properties.
  • Chitin –Derivate of glucose which increases women strength and energy during periods.

Yes, Femi9 pads help keep you rash-free. Regular pads have plastic tops that can cause irritation, but Femi9 pads have a soft surgical cotton layer that’s gentle on your skin and keeps you comfortable.

Yes, Femi9 pads are biodegradable. The entire packaging breaks down naturally in soil, helping reduce plastic waste and support a healthier environment.

Yes, you can test Femi9 pads' absorbency by pouring up to 100ml of water—they absorb every drop effortlessly. In fact, they can hold up to 200ml, and even when squeezed, no leakage occurs.

Demo (Tamil): https://youtu.be/Xeb0tPR2ykk?si=4BosUOG16BUi10aD

Demo (English): https://youtu.be/aWqRwPAgz0o?si=-abPpNYKNahXJ-wz

The absence of harmful chemicals allows Femi9 pads to maintain a shelf life of up to 3 years.

Anion in functional strip of Femi9 pads and its antibacterial properties help to eliminate bacteria present in menstrual blood. Additionally, it helps to boost immunity and prevent excessive odor during menstruation

  • Choose your Femi9 pad size based on your flow:
    • 410mm / 320mm – Best for heavy flow and maximum coverage
    • 280mm – Ideal for moderate flow
    • 180mm – Perfect for light spotting
  • Most women prefer our bundle pack,
    • (10 × 320 mm XL pads + 12 × 280 mm L pads) offers complete cycle coverage at a costeffective price. It is Femi9’s topselling bundle

Our Femi9 mini pads have Ultra-soft cotton absorbs moisture effectively, preventing bacterial growth, itching, and infections, keeping you dry and fresh all day. Light, compact, and comfortable for everyday use. Designed to feel barely there. Helps manage urine leaks, white discharge, sweat, spotting, and post-intercourse discharge while offering protection against infections.

Urinary infections, thyroid and hormonal imbalance issues were common for both men and women. That’s why femi9 provides Mini Pads to Men though! They can use it on underwear and socks to absorb excess wetness and keep them active all day.